FAQ

How do I choose my coordinates?

On any product page, type a place, landmark or address into the location box, or drop a pin on the map. The exact coordinates that will appear on your gift are shown to you on the page before you add it to your cart, and they travel with your order so we engrave or print exactly what you saw.

How long will my order take?

Each piece is made to order, which takes about 2–5 business days. It is then shipped to you by standard post from our print partner, which takes 10–30 business days. Please allow 3–7 weeks from the date you order.

How much is shipping?

Standard shipping is free on every order. We currently ship within Australia only, so there is nothing extra to pay on delivery.

Can I change my coordinates or my address after ordering?

Only before your piece enters production, which happens shortly after you order. Email hello@momentsgifts.com.au straight away with your order number and we will change it if we can. Please double-check your delivery address and your coordinates at checkout.

How accurate is the location?

The coordinates are taken from the point you select on the map, so they are as precise as the pin you drop. If you want a specific building rather than a suburb, zoom in and place the pin exactly.

Can I have a personal message or a date instead of coordinates?

The standard engraving is the coordinates of the place you choose. If you would like something else added, email us before you order and we will tell you what is possible on that product. You can also add a date on most product pages and it appears beneath your coordinates. The necklace and bracelet bars only have room for one line, so they carry the coordinates only.

What if it arrives damaged, or does not arrive at all?

Email us a photo and your order number and we will sort it out. If your order has not arrived within the estimated window, contact us and we will chase the carrier and arrange a replacement or refund where a parcel is confirmed lost.

Can I return a personalised item?

Because each piece is made to order with coordinates you have chosen, personalised items are not suited to change-of-mind returns. Anything faulty, damaged or wrong is our problem to fix — see our refund policy and get in touch.

How do I look after my piece?

Engraved stainless steel and glass can be wiped clean with a soft cloth; avoid abrasive cleaners on engraved surfaces. The pillowcase and tote are machine washable. The insulated tumbler is best washed by hand to protect the finish.